Tidio Pricing (2026): Plans, Cost Drivers and Buyer Fit

Tidio currently lists four main tiers verified in May 2026 from tidio.com/pricing:

Free — $0/month. Basic live chat and ticketing. Limited billable conversations and visitor reach. No Lyro AI. Use this tier to install the widget, test chat setup, and confirm conversations are worth investing in before upgrading.

Starter — $24.17/month. 100 billable conversations per month. 50 one-off Lyro AI Agent conversations (lifetime, not monthly). 100 Flow visitors reached. Includes live chat, ticketing, live visitors list, operating hours, basic analytics, and live chat channel support. A 7-day free trial is available. Annual billing gives 2 months free.

Growth — from $49.17/month. From 250 billable conversations per month. Everything in Starter plus advanced analytics, user permissions, automatic chat assignment, automatic reply, live typing preview, viewed pages history, and macros. Annual billing gives 2 months free. The 'from' pricing means conversation volume can be scaled upward — verify Growth tier pricing at tidio.com/pricing for your specific conversation volume.

Plus — from $749/month. Custom billable conversation limits. For larger teams that need higher volume, custom quotas, and team-scale workflow features. A significant pricing jump from Growth — model the conversation volume at which Growth becomes insufficient before assuming Plus is required.

Premium — Custom pricing. Done-for-you automation, tailored optimisation strategies, and custom limits. Contact Tidio directly for Enterprise and Premium pricing.

Prices and limits can change. Treat this as a checked editorial snapshot, then verify the live pricing page at tidio.com/pricing before purchase.

Start on the free tier if you have not yet confirmed that live chat drives meaningful value on the site — conversations, leads, or support resolution. The free tier is limited but sufficient to validate whether visitors engage with chat before investing in a paid plan.

Move to Starter at $24.17/month when the free tier's conversation limits are insufficient and chat is demonstrably part of the business workflow. Starter is right for businesses with under 100 website chat conversations per month. If most conversations are repetitive FAQs, the 50 one-off Lyro conversations on Starter are a one-time allocation — Growth is needed for ongoing Lyro usage.

Upgrade to Growth when any of the following apply: monthly chat volume consistently exceeds 100 conversations, multiple agents need to manage the inbox (automatic assignment), or macros and advanced analytics become operational requirements. The 'from $49.17/month' pricing scales with conversation volume — calculate the Growth plan price at your expected monthly volume from the Tidio pricing page.

Only evaluate Plus ($749/month) when Growth's conversation limits are genuinely insufficient at scale. The pricing gap between Growth and Plus is large — verify that Growth add-on conversations are not available before moving to Plus.

Three usage variables drive Tidio's effective monthly cost on paid plans:

Billable conversations. Each chat conversation handled (whether by a live agent or AI) counts against the monthly limit. On Starter, this is 100 conversations. On Growth, it starts from 250 and scales. Businesses with high traffic and active chat engagement can exceed these limits faster than expected. Track actual conversation volume during the free trial before selecting a plan.

Lyro AI quotas. The Starter plan includes 50 one-off Lyro AI conversations — a lifetime allocation, not monthly. Once used, further Lyro conversations require a quota top-up or upgrade to Growth, which includes ongoing Lyro capacity. Growth plan Lyro quotas should be verified on the current pricing page, as Tidio adjusts these limits periodically.

Flow visitors reached. Automated chat flows that trigger based on visitor behaviour count against the visitors reached limit. On Starter, this is 100 visitors per month. Businesses with high traffic running multiple automation flows can exhaust this limit quickly.

Annual billing gives 2 months free compared to monthly billing across all paid tiers. This is a meaningful saving — approximately 17%. Only commit to annual billing once the plan is validated with real usage data from a monthly trial period.

Local service business with 20–30 chat enquiries per month: Starter at $24.17/month. The 100 conversation limit is more than sufficient. Use Lyro for the most common FAQ questions (opening hours, pricing, how to book) to reduce agent time. Track whether chat conversations convert to bookings to justify the monthly cost.

Ecommerce store with 150–300 support conversations per month: Growth plan. Model the conversation volume at 200 per month and check the Growth pricing at that tier on tidio.com/pricing. Activate macros for common order status and return queries. Set up operating hours with auto-response outside business hours to manage expectations on response time.

SaaS company with a large FAQ volume and limited support headcount: Growth plan with Lyro fully configured. The real investment is writing comprehensive help content that Lyro can use to answer common questions. A well-configured Lyro setup can deflect 40–70% of repetitive conversations, reducing agent workload significantly. Measure the deflection rate during trial before scaling.

Agency managing support for multiple clients: Tidio's workspace model is designed for single-business use rather than multi-client management. Agencies managing support for multiple businesses should evaluate whether separate Tidio accounts or an enterprise multi-workspace arrangement is needed. Verify multi-workspace support with Tidio directly before committing.

Crisp is the most directly comparable alternative at similar pricing. Crisp's free plan is generous and includes multi-agent support. Crisp's paid plans include broader features at comparable price points. Compare the two based on Lyro AI capability versus Crisp's bot builder for your specific FAQ automation needs.

Intercom is the enterprise alternative — significantly more expensive but with deeper customer data, product tour features, and multi-channel messaging capabilities. Intercom makes sense for SaaS companies at meaningful scale; Tidio is more accessible for SMBs and ecommerce businesses at entry price points.

Zendesk is the comparison for larger support operations that need SLA management, deeper ticketing workflows, and enterprise reporting. Tidio is faster to set up and simpler to manage; Zendesk is more powerful for complex support operations with multiple teams.

CometChat is a different product category — in-app messaging infrastructure for products, not website live chat. Do not compare CometChat to Tidio unless the requirement is specifically for messaging built inside a software product rather than a website support widget.